Supply Chain Management

Supply Chain Management for Customer Value Results

Customer Value is the satisfaction of customer requirements at the lowest total cost of acquisition, ownership, and use. It's achieved when requirements are met fully, reliably, and cost effectively. In today's economy of dynamic technical, financial, and competitive change, ensuring Customer Value demands the most timely and flexible Supply Chain Management. Let De Rose and Associates help you meet and master that challenge.

Why Be Concerned?

Cost effectiveness requires more than low price. It demands:

quality and reliability assurance

on-time delivery and availability

superior before and after-sale technical service and support

continuous product and performance improvement

seamless integration with supplier process and information flows

If these requirements are not met, Customer Value is a fiction. For a schematic view of this concept, see this overview.

The key to real Customer Value is effective Supply Chain Management, which links customer engineering, production, financial and information requirements to supplier resources and capabilities.

De Rose and Associates has had over thirty years of experience working with clients in reengineering processes and functions for Customer Value-focused Supply Chain Management. This has involved:

assessing internal organization and operations for consistency with world-class Supply Chain Management practices

integrating design, production, logistics and distribution into a seamless Supply Chain process

prioritizing the Supply Chain materials and information flow to reflect the differing needs of the product-customer mix

optimizing the allocation of resources by outsourcing less critical or efficient activities in the Supply Chain process

structuring a flexible Supply Chain for quick response to technical, market, and competitive change

By working with clients to implement these efforts, we have helped improve product and process cycle times and reduce product and operating costs, both for client and customer.

Give me, Louis De Rose, and my associates, the opportunity to do this for you. Telephone or email me, identifying what you see as problem or opportunity areas, and your assessment of their significance and scope. I can be reached by phone at (760) 448-5689 , by fax at (760) 431-1367 , or email me at derosevalu@aol.com. When I hear from you, we can discuss these issues in more detail. I will tell you my opinions and recommendations, and at no charge. If you believe I can be helpful, we can discuss, specifically, the how-to's. I work either on a project or retainer basis. My payment structure is either at a fixed price or at a fixed time, fixed rate basis. If travel is involved, there are additional transportation and lodging expenses charged.